Tool:Citizen report card learning toolkit
From BACID
The Citizen Report Card (CRC) is a simple but powerful tool to provide public agencies with systematic feedback from users of public services. By collecting feedback on the quality and adequacy of public services from actual users, CRC provides a rigorous basis and a proactive agenda for communities, civil society organization or local governments to engage in a dialogue with service providers to improve the delivery of public services. This self-learning course is designed to help users develop the basic knowledge and skills to implement Citizen Report Cards (CRCs). Source: http://www.citizenreportcard.com/
Tool details
| Name | Citizen report card learning toolkit |
| Type | Guideline |
| Tool topic | Quality management & Citizen orientation |
| Keywords | Citizen Report CardProperty "Keywords" has a restricted application area and cannot be used as annotation property by a user., CPCProperty "Keywords" has a restricted application area and cannot be used as annotation property by a user., e-learning toolkitProperty "Keywords" has a restricted application area and cannot be used as annotation property by a user., SurveyProperty "Keywords" has a restricted application area and cannot be used as annotation property by a user., DesiugnProperty "Keywords" has a restricted application area and cannot be used as annotation property by a user. |
| Institution | Asian Development Bank (ADB), Public Affairs Centre (PAC) |
| Department | |
| Year | 2007 |
| Target group | local |
| Related File | manual.pdf |
| Last update | 14. 09. 2017 by Admin |
