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CAFCON21 - CAF2020 Towards Public Administration Reform and European Integration


CAFCON21 - CAF2020 Towards Public Administration Reform and European Integration

17th of February 2021
Location: Online Conference

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Digital Conference "CAF2020 - Towards Public Administration Reform and European Integration"
February 17th, 2021

The CAF – the European Common Assessment for better Public Administration – celebrated its 20th anniversary in 2020. The beginning of the CAF dates back to 1998 when the ministers of the European Public Administration Network (EUPAN) commissioned designing general principles concerning improving the quality of services provided to citizens, with the first version of the CAF being published in 2000. With the CAF2020, we now have the fifth version of the CAF, which is designed as the European guideline for good governance and excellence in public sector organisations.

With the Digital CAF Forum we brought CAF experts, academia and all persons interested in the field of quality and change management in public sector together to celebrate the 20th birthday of CAF, to give a forum to the great impact of CAF on public administration reform and discuss perspectives how to further develop the CAF approach.

This digital CAF-Forum presented the new book “Transforming Public Administration with CAF” and is also a milestone of the BACID II CAF-program with the Western Balkan countries which is co-funded by the Austrian Development Cooperation.

The digital CAF-Forum was designed to be an open event for all CAF Users and interested persons dealing with following topics:

  • Introduction of the new CAF2020
  • Presentation of the new CAF Book: Transforming Public Administration with CAF
  • The Future of CAF

Please click here to access the documentation of the conference.