Conference on Quality Management in Public Administration in Tirana (Albania)


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On 6. and 7. July the Conference “Good Governance Foundation for Quality Management in Public Administration” showcased the importance of the improvement of public administration and public services through introducing instruments for Quality Management (QM). Those instruments (models, tools and standards) are perceived as one of the key prerequisites for the sustainability of public administration reforms, modernization and better performance of public administration but also indicate the governments’ commitment to ultimately improve user satisfaction. It aimed to present the importance of quality management, to learn and be inspired from practices in the region and the EU and discuss future opportunities and a concrete way forward in disseminating quality management in the Albanian Public Administration.

The Conference gathered Mr Arben Ahmetaj, Deputy Prime Minister of Albania, Ms Milva Ekonomi, Minister of State for Standards of Services, Mr Hubert Perr, Head of EU Delegation to Albania, Ms Maja Handjiska-Trendafilova Director of Regional School of Public Administration (ReSPA), Nick Thijs, Senior Advisor at SIGMA and more than 120 civil servants from the Western Balkans public administrations dealing with Quality Management.

The conference was co-organized by ReSPA, SIGMA/OECD and Ministry of State for Standards of Services of Albania and under the patronage of the Prime Minister of Albania.

Find more information about the Conference here.

Thomas Prorok giving his presentation
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