EFAC Training - Training for Certified External CAF Feedback Experts
Project description
With this EFAC training, 15 people became certified CAF validators who will support future implementations of the label "Effective CAF User" in the Region. Eight EFAC's are women.
After completing the 3-day training program “Certified CAF Facilitator”, participants can act as a CAF facilitator introducing CAF training and facilitating the CAF workshops, apply and assist in applying the principles of quality management and excellence in their own organization; transfer the contents of the CAF 2020 into organisational practice and develop a tailormade framework for the CAF assessment; facilitate and monitor CAF implementations professionally and solution-oriented; at the interface to organizational and personnel development, professionally implement change management projects with CAF.
Module 1 – Certified CAF Facilitator CAF facilitators are the first point of contact for all questions relating to quality management in their organisations. They can assist with the introduction of CAF and drive the internal organizational development efforts, facilitate the realisation of CAF implementation after introduction, implement quality assurance measures and, as internal CAF coaches, can professionally assist and monitor the implementation work in their organization.
Module 2 – The External CAF Feedback Process In this module, the participants gain a compact and hands-on overview of the state of the art of quality management in the public sector and its impact on the change readiness of public administrations. The participants will enrich their insights on how quality management works in public administrations and deepen their understanding of the CAF maturity levels.
Module 3 – Practice Lab “Professional External CAF Feedback Procedure”
In the final module, the participants will dive into a real CAF Feedback situation. On the basis of the CAF case already prepared for module 3 – the participants will run through the whole CAF Feedback Process.
Status
Implemented
Objectives and results
With the “Certified CAF Facilitator & External CAF Feedback Expert Training,” we exclusively offer a tailor-made on-site and hybrid training course for CAF practitioners in Western Balkan Countries. After completing the training program the participants have gained in-depth expertise on the following topics: How CAF can contribute and be linked to organisational development and change initiatives in public administrations? Insights into the tool-box of a CAF Facilitator – design of CAF programmes & facilitation skills? How the system and process of the Professional External Feedback Procedure (PEF) is working? How to prepare, organise and conduct the on-site visit for PEF on the basis of a real CAF case? After successful completion of the training program the participants will be equipped with the knowledge how to deliver a Professional External CAF Feedback Procedure and obtain a certification of KDZ as “CAF Facilitator” and “External CAF Feedback Expert (EFAC)”.
Implemented activities
EFAC Training Modul 1-3
