CAF - City of Sarajevo

Name CAF - City of Sarajevo
Country Bosnia and Hercegovina - Federation BiH
Programme Component Regional Quality Management Centre (RQMC) of ReSPA
Year 2023
Priority Theme Quality Management
Topic CAF - Common Assessment Framework
Implementing Organisations City of Sarajevo - Local Self Government Unit
Partner Organisations KDZ - Centre for Public Administration Research
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Last update 27. 2. 2024 by Calzola

CAF - City of Sarajevo

About the organisation

The City of Sarajevo is the capital of Bosnia and Herzegovina (BiH) and the largest city in the country. According to the provisions of Articles 1 and 2, from the Decision on the organisation and governance of the City of Sarajevo (“Official Gazette of the Sarajevo Canton”, No. 24/21, 16/22 and 42/22), administrative organs are established and organised as a single government organ of the administration in which the administrative departments and services operate. The City Administration consists of 12 Departments and 1 Informational Centre for ICTY. The City of Sarajevo employs 120 people, seven of whom are part of the CAF project team. In the city administration and in delivering its services, the City of Sarajevo follows a clear vision and mission: to be recognized as a leader and coordinator for all processes that lead to the development of Sarajevo, by implementing world standards and innovative approaches, and to create positive changes in Sarajevo’s community, to apply innovative approaches, to improve the quality of life in the community of Sarajevo through synergies with local and international stakeholders, and by implementing the Sustainable Development Goals (SDGs).



Objectives and results

The following objectives were pursued with the implementation of the CAF in the City of Sarajevo:

  • to perform the CAF in accordance with the European requirements of the CAF Quality Label,
  • to deepen the practical knowledge of the employees of the CAF Self-Assessment Group (SAG) in the City of Sarajevo on the principles of quality management,
  • to develop the strengths, improvement areas and improvement actions of the City of Sarajevo in a self-assessment process with the SAG,
  • on the basis of a structured improvement plan to implement sustainable improvement actions and strengthen the total quality management culture in the City of Sarajevo,
  • to enable the CAF SAG of the City of Sarajevo to implement the CAF independently.

Implemented activities

So far, the following activities were set up to implement the CAF program in the City of Sarajevo:

  • CAF Training – July 13th, 2023
  • CAF Consensus Workshop – September 25th – 26th, 2023
  • CAF Action Plan Workshop – October 19th, 2023

Based on the agreed CAF Improvement Plan, the improvement activities (6 CAF Packages) will be implemented by the end of 2025, under the supervision of the CAF Program Manager of the City of Sarajevo Nermina Suljević :

Further information and contact

Philip Parzer:

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