Tool:How can we help you? A toolkit for establishing a local government one stop desk
From BACID
This toolkit presents the step-by-step approach VNG International has developed over the years in various projects, mainly in Central and Eastern Europe. Its final objective being the creation of fully operational one stop desks wherever these may be needed. Source: http://www.vng-international.nl/communication/publications-tools/english-language-publications/
Tool details
| Name | How can we help you? A toolkit for establishing a local government one stop desk |
| Type | Guideline |
| Tool topic | Quality management & Citizen orientation, Policy-making & Strategy, Organsation & Development |
| Keywords | One stop desk, quality public service delivery |
| Institution | VNG International |
| Department | |
| Year | 2010 |
| Target group | local |
| Related File | toolkit_one_stop_desk_ENG.pdf |
| Last update | 14. 09. 2017 by Admin |
