Cookies help us deliver our services. By using our services, you agree to our use of cookies. More information

Difference between revisions of "CAF Training in the Civil Service Agency of the Federation of Bosnia and Herzegovina"

From BACID
 
Line 20: Line 20:
 
* to be able to integrate the concept of total-quality-management into organisational development
 
* to be able to integrate the concept of total-quality-management into organisational development
 
* to gain practical insights on how to implement CAF in cities and municipalities
 
* to gain practical insights on how to implement CAF in cities and municipalities
 +
<br />
  
 
The '''results''' of the CAF Training are, that participants gained practical knowledge and insights
 
The '''results''' of the CAF Training are, that participants gained practical knowledge and insights

Latest revision as of 12:08, 17 October 2018

Name CAF Training in the Civil Service Agency of the Federation of Bosnia and Herzegovina
Country Bosnia and Hercegovina - Federation BiH
Programme Component Danube Governance Hub
Year 2018
Priority Theme EU Integrations
Topic EU Integrations
Implementing Organisations KDZ - Centre for Public Administration Research
Partner Organisations Civil Service Agency of the Federation of Bosnia and Hercegovina
Last update 17. 10. 2018 by Etzlstorfer

CAF Training in the Civil Service Agency of the Federation of Bosnia and Herzegovina

Loading map...

Status

ONGOING

Objectives and results

The objective of the CAF training in the Civil Service Agency of the Federation of Bosnia und Hercegovina is to

  • get a practical overview about the content of CAF
  • to be able to introduce quality management with CAF in their organisation
  • to be able to integrate the concept of total-quality-management into organisational development
  • to gain practical insights on how to implement CAF in cities and municipalities


The results of the CAF Training are, that participants gained practical knowledge and insights

  • on the system of the CAF 2013 quality model itself, the scoring system and the self-assessment process
  • how to use the CAF for self-assessment and formulating improvement actions
  • how to prioritize improvement actions on a short, medium and long-term basis
  • how to adjust CAF 2013 to the needs and requirements of cities and municipalities

Implemented activities

  • CAF Training on 13th to 14th of September 2018 in Sarajevo
  • Preparation of a Memorandum of Unterstanding between the Civil Service Agency of Bosnia and Herzegovina and the KDZ - Centre of Public Administration Research

Available materials

Further information and contact

Thomas Prorok
Head of the CAF-Center Austria
email. mailto:prorok@kdz.or.at
phone: +43 1 892349218
www.kdz.or.at - www.caf-center.eu
www.facebook.com/KDZ.or.at - www.twitter.com/KDZ_Austria
http://twitter.com/thomasprorok