Cookies help us deliver our services. By using our services, you agree to our use of cookies. More information

Difference between revisions of "CAF Training in the Civil Service Agency of the Federation of Bosnia and Herzegovina"

From BACID
Line 15: Line 15:
 
== Objectives and results ==
 
== Objectives and results ==
  
The objective of the CAF training in the Civil Service Agency of the Federation of Bosnia und Hercegovina is to
+
The '''objective''' of the CAF training in the Civil Service Agency of the Federation of Bosnia und Hercegovina is to
 
* get a practical overview about the content of CAF
 
* get a practical overview about the content of CAF
 
* to be able to introduce quality management with CAF in their organisation
 
* to be able to introduce quality management with CAF in their organisation
Line 21: Line 21:
 
* to gain practical insights on how to implement CAF in cities and municipalities
 
* to gain practical insights on how to implement CAF in cities and municipalities
  
== Implemented activities ==
+
The '''results''' of the CAF Training are, that participants gained practical knowledge and insights
The participants gained practical knowledge and insights
+
 
* on the system of the CAF 2013 quality model itself, the scoring system and the self-assessment process
 
* on the system of the CAF 2013 quality model itself, the scoring system and the self-assessment process
 
* how to use the CAF for self-assessment and formulating improvement actions
 
* how to use the CAF for self-assessment and formulating improvement actions
 
* how to prioritize improvement actions on a short, medium and long-term basis
 
* how to prioritize improvement actions on a short, medium and long-term basis
 
* how to adjust CAF 2013 to the needs and requirements of cities and municipalities
 
* how to adjust CAF 2013 to the needs and requirements of cities and municipalities
 +
 +
== Implemented activities ==
 +
  
 
== Available materials ==
 
== Available materials ==

Revision as of 12:04, 17 October 2018

Name CAF Training in the Civil Service Agency of the Federation of Bosnia and Herzegovina
Country Bosnia and Hercegovina - Federation BiH
Programme Component Danube Governance Hub
Year 2018
Priority Theme EU Integrations
Topic EU Integrations
Implementing Organisations KDZ - Centre for Public Administration Research
Partner Organisations Civil Service Agency of the Federation of Bosnia and Hercegovina
Last update 17. 10. 2018 by Etzlstorfer

CAF Training in the Civil Service Agency of the Federation of Bosnia and Herzegovina

Loading map...

Status

ONGOING

Objectives and results

The objective of the CAF training in the Civil Service Agency of the Federation of Bosnia und Hercegovina is to

  • get a practical overview about the content of CAF
  • to be able to introduce quality management with CAF in their organisation
  • to be able to integrate the concept of total-quality-management into organisational development
  • to gain practical insights on how to implement CAF in cities and municipalities

The results of the CAF Training are, that participants gained practical knowledge and insights

  • on the system of the CAF 2013 quality model itself, the scoring system and the self-assessment process
  • how to use the CAF for self-assessment and formulating improvement actions
  • how to prioritize improvement actions on a short, medium and long-term basis
  • how to adjust CAF 2013 to the needs and requirements of cities and municipalities

Implemented activities

Available materials

Further information and contact

Thomas Prorok
Head of the CAF-Center Austria
email. mailto:prorok@kdz.or.at
phone: +43 1 892349218
www.kdz.or.at - www.caf-center.eu
www.facebook.com/KDZ.or.at - www.twitter.com/KDZ_Austria
http://twitter.com/thomasprorok