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Tool:The Use of Social Media in Risk and Crisis Communication

From BACID
OECD Working Papers on Public Governance No. 24: This report highlights the changing landscape of risk and crisis communications and in particular how social media can be a beneficial tool, but also create challenges for crisis managers. It explores different practices of risk and crisis communications experts related to the use of social media and propose a framework for monitoring the development of practices among countries in the use of social media for risk and crisis communications. The three step process spans passive to dynamic use of social media, and provides governments a self-assessment tool to enable cross country comparison to monitor and track progress in the uptake of effective use of social media by emergency services or crisis managers. Source: http://www.oecd-ilibrary.org/governance/the-use-of-social-media-in-risk-and-crisis-communication_5k3v01fskp9s-en

Tool details

Name The Use of Social Media in Risk and Crisis Communication
Type Guideline, Assessment
Tool topic Digitalisation, Communication, Open Government
Keywords use of social media, risk and Crisis Communication, check lists, self-Assesment, good practices, ….
Institution OECD
Department OECD Working Papers on Public Governance
Year 2013
Target group national
Related File 5k3v01fskp9s-en.pdf
Last update 14. 09. 2017 by Admin