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Tool:How can we help you? A toolkit for establishing a local government one stop desk

From BACID
This toolkit presents the step-by-step approach VNG International has developed over the years in various projects, mainly in Central and Eastern Europe. Its final objective being the creation of fully operational one stop desks wherever these may be needed. Source: http://www.vng-international.nl/communication/publications-tools/english-language-publications/

Tool details

Name How can we help you? A toolkit for establishing a local government one stop desk
Type Guideline
Tool topic Quality management & Citizen orientation, Policy-making & Strategy, Organsation & Development
Keywords One stop desk, quality public service delivery
Institution VNG International
Department
Year 2010
Target group local
Related File toolkit_one_stop_desk_ENG.pdf
Last update 14. 09. 2017 by Admin